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server and client
software installation:
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Server Hardware
and Server Software installed
and configured as per agreed
requirements. Client
Applications Software installed
as per standard install
procedures, customised to
particular requirements.
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network infrastructure:
Patch
Panels, Hubs, Switches &
Routers, supplied, installed
configured to meet operational
requirements
Supply and
install structured cabling
systems for data |
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EPOS
INSTALLATION:
An
engineer will attend site and document
the physical and environmental
characteristics of the site and
establish the network performance and
cabling installation requirements.
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help desk:
Our
help desk is based on a three-level
escalation approach.
At the first level the end-user finds
local procedural assistance on the
system and the way to handle it when
stuck for whatever reason.
If the first level support is unable to
find a solution the call escalates,
either to the Field Service if an
intervention on-site is necessary, or to
the second level of support, involving a
product specialist and possibly the use
of remote diagnostics and repair tools.
In the extremely rare case that this
intervention still fails, a work-around
is proposed, and the third level of
support comes into play, in general our
international Centre of Competence,
responsible for the product under
consideration.
 Contact
support |
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FIELD SERVICE:
Bristec
puts at your disposal the best coverage
of the continent with on-site services
by Retail and Industry specialists.
Our thorough knowledge of the systems
involved and our sharp awareness of
their critical importance for you allow
us to claim that we offer our customer
the most appropriate answer to their
service requests on both TOSHIBA TEC and
non-TOSHIBA TEC products. On-site
repairs and preventive maintenance are
performed by expert service engineers.
Our Service Level Agreements are adapted
to your specific requirements in terms
of response time, fix time, days and/or
hours of coverage. Special agreements
with respect to consumables or spare
parts can be foreseen
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| toshiba main agent for over
20 years |
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