Services...

Epos Installation:
An engineer will attend site and document the physical and environmental characteristics of the site and establish the network performance and cabling installation requirements.

Network Design:
Network topology & infrastructure hardware are specified to meet agreed performance and environmental requirements.

Network Cabling Installation:
Supply and install structured cabling systems for data.

Network Infrastructure Hardware Installation:
Patch Panels, Hubs, Switches & Routers, supplied, installed configured to meet operational requirements.

Server Installation & Client PC Installation:
Server Hardware and Server Software installed and configured as per agreed requirements.  Client Applications Software installed as per standard install procedures, customised to particular requirements.

Training:
In house or on site training can be given in all aspects of the installation.

Help desk:
Our help desk is based on a three-level escalation approach.
At the first level the end-user finds local procedural assistance on the system and the way to handle it when stuck for whatever reason.
If the first level support is unable to find a solution the call escalates, either to the Field Service if an intervention on-site is necessary, or to the second level of support, involving a product specialist and possibly the use of remote diagnostics and repair tools.
In the extremely rare case that this intervention still fails, a work-around is proposed, and the third level of support comes into play, in general our international Centre of Competence, responsible for the product under consideration.
 

Field service:

Bristec puts at your disposal the best coverage of the continent with on-site services by Retail and Industry specialists.
Our thorough knowledge of the systems involved and our sharp awareness of their critical importance for you allow us to claim that we offer our customer the most appropriate answer to their service requests on both TOSHIBA TEC and non-TOSHIBA TEC products.
On-site repairs and preventive maintenance are performed by expert service engineers. Our Service Level Agreements are adapted to your specific requirements in terms of response time, fix time, days and/or hours of coverage. Special agreements with respect to consumables or spare parts can be foreseen.